SMS Alerts
SMS alerts are a great way to receive vital domain expiry notifications and website down alerts directly to your mobile phone. Our SMS alerting is available for our Pro users on the Pro plan.
Setting up SMS alerts
In order to make sure that your SMS alerts work correctly you'll first need to subscribe to one of our Pro plans, you can take a look at our pricing page for the most up-to-date pricing on these plans.
Next, follow the steps below to configure your mobile number and alerts:
- Log in to your account
- Tap your name in the top right (you might need to open the menu first if on a mobile)
- Head to your profile
- Next, head to the Notification Preferences section and find the section called "SMS Notification Contact"
You'll then need to provide us with your mobile number, this must:
- not contain any spaces or special characters
- not be longer than 15 characters
- not contain a leading plus symbol
Your number should be in the international format for your country. You'll be able to use our easy to use phone number entry input which will also allow you to select your country code, selecting your country code is essential for receiving SMS messages.
Enabling your notification types
Once you've got a valid number configured and are part of our Pro plan you'll then need to enable the SMS notification types that you'd like to receive notifications for.
By default, all of the SMS types are disabled, this is because sending an SMS will incur a credit deduction from your total SMS allowance and you may only wish to receive a certain type.
- Log in to your account
- Tap your name in the top right (you might need to open the menu first if on a mobile)
- Head to your profile
- Next, head to the Notification Preferences section and find the section called "Notification Types"
What number will the alerts come from?
When we send you an SMS alert, it will come from a specific number. This number varies depending on where you live. You can quickly find the number that we'll be sending from within your account under the "SMS notification contact" section within your notification preferences.
Enabling low balance alerts
When we send you SMS alerts we'll automatically deduct credits from your balance. By default we've enabled low balance alerts, this means that when your balance drops below 10 credits you'll get an email alert. You can manage these alerts from within the "SMS notification contact" section.
I've run out of SMS alerts
Under the "SMS Notification Contact" section you'll be able to see the current amount of SMS alerts you have left.
I'd like to buy more SMS alerts
You can buy more SMS credits by taking a look at our "SMS credits add-on" which can be found by clicking here.
I no longer want SMS alerts
If you want to stop receiving SMS alerts, you can either disable your SMS notification types of remove your mobile number from your account.
I haven't received an SMS alert despite setting everything up correctly?
Some countries such as the US have specific requirements for receiving text messages, for this reason, we implement different sending numbers based on your country code, please make sure your country code has been set correctly, if you're still having issues, please get in touch with us.
How many credits are deducted per alert?
In most circumstances, we'll use 1 credit per alert, however, we may sometimes use up-to 3 credits per alert if we need to attempt to send more than once.