Adding a new Notification Contact

Notification Contacts make it convenient to notify different people on your team or in your organisation. You might have a customer service department and a management department that both need to be notified of an upcoming domain name expiry.

You can think of Notification Contacts as being team members, and they don't need to have an account with the Domain Monitor to be able to receive alerts.

This is how you can add a new contact to your account:

1. Log in to your account
2. Next, head to the Notification contacts section

Verifying the ownership of contacts

When you add a new notification contact, we will automatically send them a verification email within 15 minutes of adding them. You should instruct your contact that they will receive an email address from us and that they'll need to click a link in their email. They should check their spam inbox as well.

Until a notification contact is verified, we'll display a warning badge next to their contact on your contacts page, they won't receive alerts until they're verified.

Contacts do not need to have an account with the Domain Monitor.

As a security measure, email verification links for contacts will expire after a period of time, if this happens a new link will need to be sent again.

After a contact clicks the link, you'll be able to see in your account that a contact is then verified and you can enable them to receive alerts.

Enabling SMS alerts for contacts

SMS alerts will require you to be subscribed to our Pro plan. Once you're subscribed, you'll be able to add a new contact, verify them via email and then add their mobile number in which should receive SMS alerts.

You'll need to enable SMS alerts for different notification types after you've verified the contact.

Sending alerts via SMS will reduce your account's SMS credits balance, you can top these up at any time.

Customising notification models

It's now possible to set specific domains and/or monitors on a notification contact. This means that the contact will only receive notifications about these.