👋 Ryan, here from the Domain Monitor!
Managing customer expectations throughout planned server maintenance or providing regular updates through site downtime is essential to reducing customer friction, saving time and money.
That's why we're pleased to announce a brand new feature called Incident updates for Status pages.
In this short article, I'll take you through:
How you can get started with this today!
Have you ever tried to visit one of your most used websites only to find it being down, or incredibly slow?
You probably wonder whether it's an issue with your device's network or potentially an issue with just your device and that it'll sort itself out right?
Chances are, the site owners are performing regular server maintenance and haven't publicly announced this yet, causing frustration for you, and, many others.
Big companies such as Github and Stripe have what's knows as a Status page.
These status pages are designed to keep you, the end user updated of incidents such as:
Without a status page allowing you to see these incident updates you'd never know if the company was aware of the issue, this is why it's important to provide regular incident updates so that your customers are kept up-to-date with everything that's going on!
Want to learn more about website downtime?
We've put together an article that you can check out where we deep dive further into this important topic.
For a while know our public status pages have felt a little... empty?
We've showed potential customers the uptime of the monitors you've selected to be included in your status page along with a colourful banner of the current status, but haven't gone much beyond this.
Recently, we launched pin-protected status pages as a feature, along with some design changes, but not much else.
We wanted to add something that would add significantly more value to you and potential customers.
This is why we build our new feature:
Status page incident updates
And you can start using this from today.
Make sure your account is on our Pro plan to use this feature.
You'll be able to set the incident type from one of four types:
We recommend setting most incident types to Info if you're unsure of which one to use.
We've been working on this feature for a little while now and hope that you make the most of it, if you've got any questions or queries about this, feel free to contact us and we'll be more than happy to help.
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